Technical Doctor Inc. Plans for Support Services

Break / Fix

Technical Doctor recommends this for tech-savvy practices

PROS: pay when needed
CONS: SLA (48 hours)

TD Monitoring

This includes Monitoring for
Hard Drive capacity,
Memory spikes,
Updating Antivirus,
Updating Microsoft Updates,
Monthly report of network health,
Network spikes,
Problematic machines,
Network down,
Internet outages

Technical Doctor recommends this for tech-savvy practices that may need IT support more frequently

PROS: Less monthly cost, better SLA (4 hours) on Break Fix
CONS: Depending on the Practices IT calls, needs, and questions, this could be costly

TD SUPPORT

Technical Doctor recommends this for practices that have no IT support but have an Practice Administrator that can handle the EMR issues

PROS: unlimited calling, fixed monthly price, logs of all your calls, customer portal, Less than a 2 hour response
CONS: Extended Hours not included