Services
Technical Doctor offers the following Services:
Technical Doctor Inc. Plans for Support Services
Break / Fix:
Technical Doctor recommends this for tech-savvy practices
PROS: pay when needed
CONS: SLA (48 hours)
TD PC Monitoring:
This includes Monitoring for
Hard Drive capacity,
Memory spikes,
Updating Antivirus,
Updating Microsoft Updates,
Monthly report of network health,
Network spikes,
Problematic machines,
Network down,
Internet outages
Technical Doctor recommends this for tech-savvy practices that may need IT support more frequently
PROS: Less monthly cost, better SLA (4 hours) on Break Fix
CONS: Depending on the Practices IT calls, needs, and questions, this could be costly
TD PC SUPPORT:
Technical Doctor recommends this for practices that have no IT support but have an Practice Administrator that can handle the EMR issues
PROS: unlimited calling, fixed monthly price, logs of all your calls, customer portal, Less than a 2 hour response
CONS: Extended Hours not included, Limited EHR Support
TD PC/EMR SUPPORT:
Technical Doctor recommends this for practices that have no IT support and the practice administrator is too busy to call the EMR vendor for resolutions.
PROS: unlimited calling, fixed monthly price, logs of all your calls, customer portal, Less than a 2 hour response
CONS: Extended Hours not included
